Terms of Service

These terms govern your use of the Peplo desktop application and the peploai.com website (together, "Peplo"). By creating an account or using Peplo you agree to them. If you do not agree, please do not use Peplo.

1. What Peplo is

Peplo is a desktop assistant that provides real-time AI suggestions during calls, meetings, and other tasks. AI output is generated either by a third-party provider you connect with your own API key, or by models running locally on your machine (Pro).

2. Eligibility and accounts

You must be at least 16 years old, and old enough to form a binding contract where you live, to use Peplo. You need a free account to use the app. You are responsible for keeping your credentials safe and for activity under your account. Accounts are personal: one account per person, and an account may be signed in on up to two devices. Do not share or resell account access.

3. Plans, trial, and license

• Free plan: includes a daily usage allowance that resets each day.
• Pro trial: a one-time 15-day free trial per account, no payment details required. When it ends, your account returns to the free plan unless you purchase.
• Pro purchase: a one-time payment grants a perpetual, personal, non-transferable license to use Peplo Pro, including all updates released for 2 years from the purchase date. After that window the app keeps working; new updates may require a renewal.

Updates are released at our discretion: the update window entitles you to whatever updates we ship during it, not to a particular feature, frequency, or ongoing technical support.

4. Payments and refunds

Purchases are processed by Lemon Squeezy (lemonsqueezy.com) as merchant of record; Lemon Squeezy is the seller of record and handles payment, applicable taxes, and invoicing under its own terms. If something went wrong with a purchase, contact support@peploai.com and we will make it right, including arranging a refund where appropriate.

5. Your API keys and third-party services

In bring-your-own-key mode you connect your own API key (for example Google Gemini or Groq). You are responsible for those accounts, their costs, and complying with those providers' terms. Peplo transmits your session content directly to the provider you chose; we are not a party to that exchange.

The app and website may link to third-party sites and software (for example provider consoles or Ollama). Those are governed by their own terms and privacy practices, which we do not control and are not responsible for.

6. Acceptable use

You agree to use Peplo lawfully and responsibly. In particular, you must not:

• use Peplo where AI assistance is prohibited, including exams, certifications, or assessments that forbid it, or in violation of your employer's or institution's rules;
• record or process other people's audio or screen content without any consent required by applicable law in your location;
• use Peplo to harass, deceive, or harm others, or to violate any law;
• reverse engineer, resell, sublicense, or redistribute the app, or circumvent its licensing and usage limits;
• probe, disrupt, or attempt to gain unauthorized access to our services or other users' accounts, or introduce malware through them.

You are solely responsible for how and where you use Peplo, including compliance with recording-consent and workplace rules that apply to you.

7. AI output disclaimer

AI-generated suggestions can be wrong, incomplete, outdated, or inappropriate for your situation, and may occasionally be unavailable or delayed. Peplo output is not professional advice (legal, medical, financial, or otherwise) and you should not rely on it as such. You alone decide whether and how to use a suggestion, and you carry full responsibility for what you say, write, and do with it, and for every outcome that follows: no interview, exam, negotiation, deal, or other result is promised, and no claim can be based on an outcome you attribute to Peplo's suggestions, their quality, or their absence.

8. Intellectual property

Peplo, including the app, its design, the Peplo name and logo, and the content of this website, is and remains our property, protected by copyright and other intellectual-property laws. Your purchase buys a license to use Peplo as described in these terms, not ownership of the software, and grants no right to use our name, logo, or branding. Feedback you send us may be used to improve Peplo without obligation to you.

9. No warranties

Peplo is provided "as is" and "as available", without warranties or conditions of any kind, express, implied, or statutory, including merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation, all of which are disclaimed to the maximum extent permitted by law. We do not warrant that Peplo will meet your requirements, work with your hardware or the models you choose, be available at any given moment, or that AI output will be correct or usable. No advice or information obtained from us or from Peplo creates any warranty not expressly stated in these terms.

10. Limitation of liability

To the maximum extent permitted by applicable law:

• Excluded damages. We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, nor for lost profits, lost revenue, lost savings, lost business or opportunities (including jobs, exams, deals, or negotiations), lost or corrupted data, reputational harm, or the cost of substitute products or services, however caused and under any theory of liability, even if advised of the possibility.
• Third parties. We are not liable for the acts, omissions, outages, pricing, or output of third parties, including AI providers you connect (such as Google or Groq), locally run models, Ollama, our merchant of record (Lemon Squeezy), payment networks, or your internet or hosting infrastructure.
• Your use. We are not liable for consequences of where and how you choose to use Peplo, including breaches of recording-consent rules, exam or workplace policies, or any dispute between you and another person or organization.
• Free use. If you use the free plan or trial and have paid us nothing, our total liability to you is zero.
• Cap. In all other cases, our total aggregate liability for all claims arising out of or relating to Peplo or these terms is limited to the amount you actually paid us for Peplo in the 12 months before the event giving rise to the claim.
• Time limit. Any claim must be brought within 12 months of the event giving rise to it; after that it is permanently barred, where the law allows such a limit.

You acknowledge that Peplo's price is set in reliance on this allocation of risk and would be higher without it. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited (for example, liability for willful misconduct or, where non-waivable, gross negligence, or your statutory consumer rights).

11. Indemnification

To the extent permitted by the law that applies to you, you agree to indemnify and hold us harmless from third-party claims, and the resulting damages and reasonable costs including legal fees, arising out of: your violation of these terms or of applicable law; your recordings or processing of other people's audio, screen content, or data without required consent; your use of Peplo in prohibited contexts (such as assessments that forbid it); or content you submit. We may conduct the defense of any such claim ourselves, in which case you will cooperate reasonably.

12. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including outages of third-party providers, hosting or network failures, power failures, strikes, war, natural disasters, or acts of authorities.

13. Termination

You can stop using Peplo and request account deletion at any time. We may suspend or terminate accounts that materially violate these terms, including abuse of usage limits, license circumvention, or unlawful use. In case of termination for violation, fees are not refundable except where the law requires otherwise.

14. Communications

By creating an account you agree to receive service emails from us: account confirmations, security notices, and messages about your trial or purchase. These are part of operating the service, not marketing.

15. Changes

We may update these terms as Peplo evolves. The current version always lives at this page with its date above; material changes will be flagged on the website or in the app. Continuing to use Peplo after a change means you accept the updated terms.

16. Governing law

These terms are governed by the laws of the country in which the operator of Peplo resides, without regard to conflict-of-law rules, and disputes are subject to the competent courts of that country, except where mandatory consumer-protection law in your country of residence provides otherwise. Before bringing any claim, you agree to first contact us at the address below and give us 30 days to resolve the issue informally.

17. Final provisions

These terms are the entire agreement between you and us about Peplo and replace any earlier understandings. If any part of them is found invalid, the rest remains in force, and the invalid part is treated as replaced by a valid one closest to its intent. Not enforcing a term is not a waiver of it. You may not assign your rights under these terms; we may assign ours to a successor of the Peplo business. Sections that by their nature should survive (including intellectual property, limitation of liability, indemnification, and governing law) survive termination.

18. Contact

Questions about these terms: support@peploai.com.